AFTER SALES SUPPORT
- Support for automated storage system
- Service Agreement
- Service by a local company
- Racking inspection and repair
Our automation department is :
Commissioning of first VLM
Units sold
Uptime of unit installed
Service call first response time
Un partenariat unique
Grâce à notre équipe composée de professionels en génie industriel, TI, automatisation et sytèmes mécaniques, MSK Canada est maintenant l’intégrateur exclusif au Canada pour les produits ICAM.
En savoir plusComplete support for automated storage systems
The MSK team offers IT and mechanical support services for vertical lift modules (VLMs), vertical carousels and other automated storage systems. For customers with a Service Agreement, the first response time for service calls can be as low as 4 hours during business hours.
Our in-house team at your service
Our in-house team includes a VP of Operations Technology, business process analysts, developers and IT technicians, as well as an installation team. A dedicated team, fully at your service.
Innovative Support Solution
For customers who have a Service Agreement with us, the MSK team strongly recommends installing a camera system on automated storage systems. This system allows us to have better remote visibility and therefore allows us to make the vast majority of service calls remotely in a faster time.
Support from a Quebec-based company
After-sales support, as well as the installation, user training and other services offered are carried out by MSK Canada’s internal team and is not outsourced.